Managed IT

Our Expertise

Comprehensive managed IT solutions for every step of your technology journey

No matter the size of your IT team or existing capabilities, we can help you make strategic decisions for your technology initiatives. Whether that means a one-time project, supplemental IT staff, or a completely outsourced IT department, our experts can support your IT operations and strategic infrastructure investment goals.

Our team has the extensive capabilities and deep bench strength to provide reliable access to skilled IT professionals when and where you need them. Our approach, customized to your industry and unique needs, is holistic and relationship-driven. We can proactively monitor, maintain, and manage your organization’s technology infrastructure — or become your IT department. As an extension of your team, applying our experience and business acumen to ensure your technology is aligned with your business goals — allowing you to focus on your core organizational competencies.

Wherever you’re at in your technology journey, we help you make and execute practical plans for modernizing and optimizing your IT ecosystem. But we won’t just leave it at that —we’ll ensure that the planning, budgeting, and strategy are working as you expect. We’ll make the process seamless, so you and your staff have the peace of mind to pursue what matters most: your organization’s success.

Customized solutions for every IT need

Our managed IT services are flexible and designed to accommodate the entire spectrum of information technology, from initial assessments and strategy development to planning and implementation to full outsourcing and ongoing support.

24/7 helpdesk

We provide technology support services 24 hours a day, 7 days a week. Our knowledgeable helpdesk agents communicate with live chat, email, and phone and leverage a ticketing system for efficient, timely, and responsive issue tracking and resolution. We also offer supplemental or full outsourcing, server, network, and computer administration and management, and procurement services.

Cloud support, engineering, and migration

We provide the expertise, support, and strategies to help you make the most of cloud-based computing and services. We can help with any step of the process — adoption, implementation, migration, and optimization — and ensure you have a strong cloud-based infrastructure that will make your organization secure, scalable, and more agile.

Cybersecurity

Whether you’re just beginning to develop and implement cybersecurity policies, have undergone exhaustive testing and audits, or have a long history of issuing SOC reports, we have the capabilities and expertise to elevate the maturity of your cybersecurity programs. Our approach ensures that every facet of your organization is equipped to implement and maintain a resilient and effective cybersecurity framework.

Full and co-managed IT services

We can offload the burden of IT management, either fully or co-managed. Our goal is to provide executives and IT departments with reduced administration time so they can focus on core organizational activities, goals, and objectives. Our services include always-on infrastructure monitoring to observe, analyze, and manage IT assets, timely and systematic patching processes to keep software functioning and up to date, managed detection and response support for enhanced cybersecurity policies and safeguards, and backup and disaster recovery to mitigate potential disruptions, minimize downtime, and maintain business continuity.

Technology assessment

Our technology assessments evaluate the five core elements of your technology environment: staffing, strategic plans and roadmaps, infrastructure, applications, and budget. We emphasize getting the right talent in place and assist with recruitment and retention. We also perform gap assessments, make recommendations for remediation, and provide roadmaps for future IT projects.

VCIO

Our virtual CIO services provide a cost-effective solution for accessing high-level technology expertise and strategies. We’ll work alongside you to develop forward-thinking plans and roadmaps that align your IT initiatives with your strategic goals to achieve innovation, efficiency, and growth. We’ll serve as an extension of your team and guide your IT strategy, planning, and management.

We can help you make informed decisions and maximize the value of your IT investments with proactive technology leadership on a flexible and outsourced basis. We’ll serve as an extension of your team and guide your IT strategy, planning, and management.

Topics

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Client Experience

Building relationships based on trust and performance

We know that being an effective IT consultant requires acting as a true extension of our clients’ teams and offering solutions that not only address technology needs but contribute to overall business success as well. As one of the largest accounting and consulting firms in the nation, we have the comprehensive services and extensive business acumen required to align your technology investments with strategic goals and objectives that will enhance productivity and drive success. We consistently receive high customer satisfaction scores for being hands-on, proactive, forward-thinking, and able to solve issues quickly and within budget.

Mike Lopez, leader of our managed IT practice, knows this makes a difference: “Our clients don’t hire us to solve an issue and move on. They do it because we constantly demonstrate our commitment to understanding them, their organizational goals, and how we can be the most effective and helpful IT advisors possible. We’re always looking for ways to exceed our clients’ expectations and deliver real value not only for them, but for their staff, customers, and constituents as well.”